Neon
Frequently Asked Questions
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Question Details
Items Are Missing From My Order, What Can I Do?
Possible reasons . Order Split Shipped: Check your order has not been spilt shipped in you Order Status . Ordered from different warehouses: If you ordered from 2 different warehouse the order will have multiple shipments . Banggood made a mistake: On rare occasions an item maybe missed during packaging. . Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out. If you have checked the status and there is only one shipment expected. Apply the after-sales service in my order.
Staff[ 23/09/2016 ]
Question Details
Can I Return A Product?
TabletWorldStore's 3 Day Return To Us policy covers returns, you only receive a partial refund as you must pay for the original shipping and the return shipping. If you feel you don't want an item it is best to cancel within 24 hours of ordering, if an order is not shipped we offer full refund. Before return the product, you should contact us first and return it to the appointed address, or bear your own consequences
Staff[ 23/09/2016 ]
Question Details
My Products Have Stopped Working Correctly
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure here. Every product has a specific warranty period. If it is not stated in the product listing, contact us. If it is outside of warranty we may still be able to offer repairs or replacement parts.
Staff[ 23/09/2016 ]
Question Details
My Product Arrived Faulty/Damaged/Different
TabletWorldStore's 5 day Guarantee will protect you. Within 5 days of receiving the goods take photos of what has arrived or make a video with the fault and apply the after-sales service in my order. Include your order number and a copy of the parcel declaration. We will look at your claim and advise you what to do next.
Staff[ 23/09/2016 ]
Question Details
I Can Not Operate My Unit, The Instructions Are Not Clear Can I Get Assistance?
Our product managers know their products very well, if you need assistance at any time Contact us and we will provide more information.
Staff[ 23/09/2016 ]
Question Details
How do I upload the product video?
If we ask you to send a video to us to show a product issue we recommend all videos over 50MB to be uploaded to YouTube as our email system can only receive files up to 50MB. Uploading on YouTube is easy and for the official instructions on how to upload a video on your Computer/Android/Ios view the Youtube upload instructions. To make it easier for us to understand the problem please record the video in a bright area and clearly show all visual aspects of the issue. Once you have uploaded the video, send us the video URL and we can watch the video and asses the situation.
Staff[ 23/09/2016 ]
Question Details
I Was Sent The Incorrect AC Adapter For My Country, What Can I Do?
If you purchase an item that has an electrical AC connection we send an adapter suitable for your country, if we didn't send one or you received the incorrect adapter please Contact us and with your order number and we will send you the correct adapter.
Staff[ 23/09/2016 ]
Question Details
How Long Will It Take To Receive My Refund?
If you have emailed us for a refund, once we have approved it your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times vary depending on the payment method you used.
Staff[ 23/09/2016 ]
Question Details
Can I Get Spare Parts?
Contact us and our team will find what parts are available for you.
Staff[ 23/09/2016 ]
Question Details
What type of payment methods can i use

You can pay using:

PAYPAL

DIRECT BANK TRANSFER

CREDIT CARD VISA/MASTERCARD

Note: All credit cards are processed offline and subject to a fraud check.  You maybe contacted to confirm your identity and credit card details.

Staff[ 23/09/2016 ]
Question Details
Do you offer warranty on your products
YES we offer 12 month warranty on all products we sell. The customer is required to provide images/video of the product showing the fault or damage to the product. 
Staff[ 23/09/2016 ]
Question Details
How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse.

Processing: You can check the status in your order status page.

Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages, as well as the website where you can trace your order. Tracking information is also available in your order status page.

Staff[ 23/09/2016 ]
Question Details
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery address, as once it is shipped we cannot change the address. Contact Us Now.
Staff[ 23/09/2016 ]
Question Details
How Long Will It Take For Delivery?

Total delivery time is split into two parts.

1. Processing time 1-2  business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items. 

2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, Check the shipping tab on the product page that shows the delivery times for every shipping method and warehouse. 

Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped separately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.

Staff[ 23/09/2016 ]
Question Details
How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel, as once it is shipped we cannot change the address.  Contact us now

Once it is shipped you can return it to us once it arrives for a partial refund with our 3 day guarantee.

Staff[ 23/09/2016 ]
Question Details
My Order Status Is Showing Back Order?

It means some products in your order are out of stock at the moment, and you need to wait for stock. If your order'S status is back order it will most likely be split shipped.

If you want to modify your order please contact us sales@tabletworldstore.com

Staff[ 23/09/2016 ]
Question Details
How Do I Get My Order Status?
You can find out about your order's status in your user's center order status page.
Staff[ 23/09/2016 ]
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